Overview – Course Content
- Introductions
- Role of the Manager
The responsibilities and challenges of management
What makes a good manager? – reasons for success and failure
Best practice checklist for management as a support function - Foundations of Management
Different management styles and their impact on people
Knowing when to use which style - Management and Action Centred Leadership
Recognising when to manage and when you to lead
Getting an appropriate focus on: achieving the task
Building and maintaining the team
Developing and motivating the individuals - Leadership and Motivation
Understanding motivation and what motivates – a personal analysis
Motivation Vs incentivisation - Situational Leadership in the Management Role
Knowing the stages of development of your people
Applying the skills of directing, coaching, supporting and delegating - Objective Setting and Ensuring Clear Direction
Understanding the value of goals and targets
Ensuring buy-in
The team member’s perspective of goals
Setting effective goals, objectives and targets - Delegating Effectively
The difficulties with delegation
The consequences of not delegating effectively
The nine point plan for effective delegation - Communication Skills
Leading effective meetings
Presenting difficult news
Criticism and behaviour modifiers - Giving feedback
The value of good feedback
Feedback as a motivator
Three models to assist in both Positive and Negative feedback
Getting feedback to improve your performance - Decision Making
Sharing responsibility
Gaining buy-in to decisions
When and how to share the decision making process - Working Upline
Collaborating with your manager
Effecting changes successfully
Getting the support you need - Personal Action Plan
In which the delegates record and share the actions they intend to take as a result of this workshop. This is intended as the basis for a debrief With the delegate’s manager on their return to the workplace
Who will the course benefit?
This workshop is aimed at people with no formal management training or those who would benefit from a refresher. It provides the delegates with a grounding in the necessary people skills to increase performance, maximise motivation and create a positive and ‘can-do’ working environment. It offers series of models to enhance results whilst improving communication and feedback.
Skills gained
By The End Of The Workshop Participants Will Be Able To:
- Understand the dynamics of motivating and managing people
- Recognise the stages of development of their people
- Know how to modify their approach to empathise with the needs of the team members
- Be more aware of individual motivational factors and how to apply them
- Balance their activities between the achievement of objectives and the motivation and development of their people
- Recognise the value of management as a support function
- Create a personal development plan to continue improving the performance of the team